3 tips to survive and succeed with your SMB against giants
Surviving in today’s market isn’t an easy feat. La...
‘Without as much as a Goodbye…’ How to keep customers from leaving.
02
Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Kick Off your Customer Success Effort: Hire the Right Customer Success Manager
29
May
You will keep your current customers, whom you worked so hard to win, and assure they are the foundation for even more growth if you hire the right Customer Success Manager (CSM).
Is Customer Success only for SaaS companies, or can it be utilized by retail stores as well?
30
Apr
Customer Success has been one of the biggest topics in the software world (specifically SaaS) for many years now. Powere...
Adopting a Customer Success Mindset
21
Apr
“Customer success” has become quite the buzzword over the last few years. Just like a CDO (Chief...
Customers and Users in 2020 – How to Keep Them Happy?
14
Apr
It is not easy, is it? Customers today are a challenging bunch who seem to be impossible to please for more than 5 minut...
Rules of Engagement: Guidance for a Successful Start with Social Media
25
Mar
My tips & tricks to be successful with social media:
Look at Your Target Audience and Follow Their Lead!
Y...
6 Questions to ask before you go to market
11
Mar
Creating a go-to-market (GTM) campaign can at times be a confusing process, as it will demand that you follow some clear...
How to Measure Social Media
28
Feb
Every business starting with social media quickly turns to the question of measurement. Measurement is as key for social...
The Three Cornerstone Tactics For Your Business’ Start With Social Media: Listen. React. Engage.
29
Jan
When starting with Social Media for your business – just like with starting anything else in professional life – a list ...