You have a new user for your software or your app. That’s great! But are you there for them?
What may be just another...
New Logo for NYMA!
02
Jan
Very happy that we have found our new logo.
How do you like it? Looking forward to your comments in the comment secti...
Customer Success Made to Look So Easy: My SoulCycle Experience This Week
30
Dec
This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...
Managing a Successful Start-Up: A Mix of Business-, People- and Self-Management
18
Dec
Starting a business is hard. No one will ever dispute that and if they do, stay far away from them. When starting a busi...
The Top 5 Lessons Your Toddler Can Teach You about Business Practices
18
Oct
If you have ever spent a significant amount of time alone with a toddler, you probably learned a few lessons that made t...
5 Steps to Achieve Customer Satisfaction
05
Oct
Why is it important to know your customer? And what do you do with that information?
When I was growing up, there was a...
User Centricity – Or: How to package for sex, drugs and rock’n’roll
14
Apr
In the software world, feature lists still dominate the packaging meetings. How many features do I put in which pa...
‘All on board!’ – Uhm, you got a video for that?
14
Oct
How do you get your users to start using your product?
This is one of the questions I hear the most on a daily basi...
Migration – Cover your bases!
02
Nov
During my talk at #OXS14 (here is the video) I spoke about how user migration presents an opportunity to engage ...