Communication need not be so hard
I recently moved across continents and found myself in a new place, in need of new so...
Your Business Success hinges on your Customers’ Success
01
Dec
How to Start with Market Research to identify what your customers’ Desired Outcomes are
One of the core reasons your bu...
4 Steps to Create the Most Helpful Customer Guide
21
Jul
If you are about to launch a new product or introduce the next generation of an existing product, this is for you.
Fi...
How to compete against large retail chains and eCommerce giants?
15
Jun
3 tips to survive and succeed with your SMB against giants
Surviving in today’s market isn’t an easy feat. La...
‘Without as much as a Goodbye…’ How to keep customers from leaving.
02
Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Kick Off your Customer Success Effort: Hire the Right Customer Success Manager
29
May
You will keep your current customers, whom you worked so hard to win, and assure they are the foundation for even more growth if you hire the right Customer Success Manager (CSM).
Is Customer Success only for SaaS companies, or can it be utilized by retail stores as well?
30
Apr
Customer Success has been one of the biggest topics in the software world (specifically SaaS) for many years now. Powere...
Adopting a Customer Success Mindset
21
Apr
“Customer success” has become quite the buzzword over the last few years. Just like a CDO (Chief...
Customers and Users in 2020 – How to Keep Them Happy?
14
Apr
It is not easy, is it? Customers today are a challenging bunch who seem to be impossible to please for more than 5 minut...
Help! – I Have a New User!
14
Jan
You have a new user for your software or your app. That’s great! But are you there for them?
What may be just another...
12