It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Is Customer Success only for SaaS companies, or can it be utilized by retail stores as well?
30
Apr
Customer Success has been one of the biggest topics in the software world (specifically SaaS) for many years now. Powere...
Customers and Users in 2020 – How to Keep Them Happy?
14
Apr
It is not easy, is it? Customers today are a challenging bunch who seem to be impossible to please for more than 5 minut...
Rules of Engagement: Guidance for a Successful Start with Social Media
25
Mar
My tips & tricks to be successful with social media:
Look at Your Target Audience and Follow Their Lead!
Y...
Customer Success Made to Look So Easy: My SoulCycle Experience This Week
30
Dec
This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...
User Centricity – Or: How to package for sex, drugs and rock’n’roll
14
Apr
In the software world, feature lists still dominate the packaging meetings. How many features do I put in which pa...
12