This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...
5 Steps to Achieve Customer Satisfaction
05
Oct
Why is it important to know your customer? And what do you do with that information?
When I was growing up, there was a...
User Centricity – Or: How to package for sex, drugs and rock’n’roll
14
Apr
In the software world, feature lists still dominate the packaging meetings. How many features do I put in which pa...
‘All on board!’ – Uhm, you got a video for that?
14
Oct
How do you get your users to start using your product?
This is one of the questions I hear the most on a daily basi...
Migration – Cover your bases!
02
Nov
During my talk at #OXS14 (here is the video) I spoke about how user migration presents an opportunity to engage ...
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