03408693313
If you are about to launch a new product or introduce the next generation of an existing product, this is for you.
Fi...
‘Without as much as a Goodbye…’ How to keep customers from leaving.
02
Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Kick Off your Customer Success Effort: Hire the Right Customer Success Manager
29
May
You will keep your current customers, whom you worked so hard to win, and assure they are the foundation for even more growth if you hire the right Customer Success Manager (CSM).
Adopting a Customer Success Mindset
21
Apr
“Customer success” has become quite the buzzword over the last few years. Just like a CDO (Chief...
6 Questions to ask before you go to market
11
Mar
Creating a go-to-market (GTM) campaign can at times be a confusing process, as it will demand that you follow some clear...
Customer Success Made to Look So Easy: My SoulCycle Experience This Week
30
Dec
This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...
5 Steps to Achieve Customer Satisfaction
05
Oct
Why is it important to know your customer? And what do you do with that information?
When I was growing up, there was a...