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Customer Succcess, Product Marketing, Start-up, User Onboarding

4 Steps to Create the Most Helpful Customer Guide

  • July 1, 2020
  • Posted by author-avatar Maurice
  • 0 comments
21 Jul
If you are about to launch a new product or introduce the next generation of an existing product, this is for you. Fi...

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Business, Customer Succcess, Marketing

‘Without as much as a Goodbye…’ How to keep customers from leaving.

  • May 31, 2020
  • Posted by author-avatar Maurice
  • 0 comments
02 Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...

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Business, Customer Succcess, Start-up

Kick Off your Customer Success Effort: Hire the Right Customer Success Manager

  • June 2, 2020
  • Posted by author-avatar Maurice
  • 0 comments
hire the right Customer Success Manager
29 May

You will keep your current customers, whom you worked so hard to win, and assure they are the foundation for even more growth if you hire the right Customer Success Manager (CSM).

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Customer Succcess, Start-up

Adopting a Customer Success Mindset

  • July 10, 2020
  • Posted by author-avatar Maurice
  • 1 comment
Adopting a Customer Success Mindset
21 Apr
“Customer success” has become quite the buzzword over the last few years.  Just like a CDO (Chief...

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Business, Go-To-Market, Marketing, Product Marketing, Start-up, Start-up

6 Questions to ask before you go to market

  • July 10, 2020
  • Posted by author-avatar Maurice
  • 0 comments
go to market
11 Mar
Creating a go-to-market (GTM) campaign can at times be a confusing process, as it will demand that you follow some clear...

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Customer Succcess

Customer Success Made to Look So Easy: My SoulCycle Experience This Week

  • August 5, 2020
  • Posted by author-avatar Maurice
  • 0 comments
Customer Success made look easy
30 Dec
This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...

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Customer Succcess, Marketing, Marketing Research

5 Steps to Achieve Customer Satisfaction

  • August 14, 2020
  • Posted by author-avatar Maurice
  • 0 comments
Achieve Customer Satisfaction
05 Oct
Why is it important to know your customer? And what do you do with that information? When I was growing up, there was a...

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