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Communication, Customer Succcess, Sales, Sales Channels

How to fix the communication problem between your business & customer

  • December 13, 2020
  • Posted by author-avatar Maurice
  • 0 comments
Communication need not be so hard
15 Dec
Communication need not be so hard I recently moved across continents and found myself in a new place, in need of new so...

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Customer Succcess, Product Marketing, Start-up, User Onboarding

4 Steps to Create the Most Helpful Customer Guide

  • July 1, 2020
  • Posted by author-avatar Maurice
  • 0 comments
21 Jul
If you are about to launch a new product or introduce the next generation of an existing product, this is for you. Fi...

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Business, Customer Succcess, Marketing

How to compete against large retail chains and eCommerce giants?

  • June 25, 2020
  • Posted by author-avatar Maurice
  • 0 comments
3 tips to survive and succeed with your SMB
15 Jun
3 tips to survive and succeed with your SMB against giants   Surviving in today’s market isn’t an easy feat. La...

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Business, Customer Succcess, Marketing

‘Without as much as a Goodbye…’ How to keep customers from leaving.

  • May 31, 2020
  • Posted by author-avatar Maurice
  • 0 comments
02 Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...

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Customer Succcess, Start-up

Adopting a Customer Success Mindset

  • July 10, 2020
  • Posted by author-avatar Maurice
  • 1 comment
Adopting a Customer Success Mindset
21 Apr
“Customer success” has become quite the buzzword over the last few years.  Just like a CDO (Chief...

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Customer Succcess, Marketing

Customers and Users in 2020 – How to Keep Them Happy?

  • August 5, 2020
  • Posted by author-avatar Maurice
  • 0 comments
How to Keep Customers Happy
14 Apr
It is not easy, is it? Customers today are a challenging bunch who seem to be impossible to please for more than 5 minut...

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Customer Succcess, Marketing, Marketing Research

5 Steps to Achieve Customer Satisfaction

  • August 14, 2020
  • Posted by author-avatar Maurice
  • 0 comments
Achieve Customer Satisfaction
05 Oct
Why is it important to know your customer? And what do you do with that information? When I was growing up, there was a...

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Communication, Customer Succcess, User Onboarding

Migration – Cover your bases!

  • December 19, 2020
  • Posted by author-avatar Maurice
  • 0 comments
02 Nov
During my talk at #OXS14 (here is the video) I spoke about how user migration presents an opportunity to engage ...

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