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Communication need not be so hard
I recently moved across continents and found myself in a new place, in need of new so...
4 Steps to Create the Most Helpful Customer Guide
21
Jul
If you are about to launch a new product or introduce the next generation of an existing product, this is for you.
Fi...
How to compete against large retail chains and eCommerce giants?
15
Jun
3 tips to survive and succeed with your SMB against giants
Surviving in today’s market isn’t an easy feat. La...
‘Without as much as a Goodbye…’ How to keep customers from leaving.
02
Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Adopting a Customer Success Mindset
21
Apr
“Customer success” has become quite the buzzword over the last few years. Just like a CDO (Chief...
Customers and Users in 2020 – How to Keep Them Happy?
14
Apr
It is not easy, is it? Customers today are a challenging bunch who seem to be impossible to please for more than 5 minut...
5 Steps to Achieve Customer Satisfaction
05
Oct
Why is it important to know your customer? And what do you do with that information?
When I was growing up, there was a...
Migration – Cover your bases!
02
Nov
During my talk at #OXS14 (here is the video) I spoke about how user migration presents an opportunity to engage ...