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Questions to Think about When you Launch your Product or Service
What Problems Do You Solve? More specificall...
How to manage cash flow and forecast sales (incl. free Financial Management Template)
09
Jul
Financial Management for SMBs Made Easy with our Ready-Made Template
You’ve had your ‘Eureka’ moment. You’ve worked har...
‘Without as much as a Goodbye…’ How to keep customers from leaving.
02
Jun
It happens all the time in every industry; hard-earned customers switch brands, cancel contracts,...
Kick Off your Customer Success Effort: Hire the Right Customer Success Manager
29
May
You will keep your current customers, whom you worked so hard to win, and assure they are the foundation for even more growth if you hire the right Customer Success Manager (CSM).
Adopting a Customer Success Mindset
21
Apr
“Customer success” has become quite the buzzword over the last few years. Just like a CDO (Chief...
Rules of Engagement: Guidance for a Successful Start with Social Media
25
Mar
My tips & tricks to be successful with social media:
Look at Your Target Audience and Follow Their Lead!
Y...
Customer Success Made to Look So Easy: My SoulCycle Experience This Week
30
Dec
This week I experienced the perfect rendition of customer success / customer care executed by the customer care staff of...
Managing a Successful Start-Up: A Mix of Business-, People- and Self-Management
18
Dec
Starting a business is hard. No one will ever dispute that and if they do, stay far away from them. When starting a busi...